Life used to be simpler. In the 90s, if you wanted to go Agile, XP was the route of choice. And then Scrum became popular. And it was not too long before organizations began to hit the limits of these approaches due to their focus on teams. And then it became apparent that lean principles could be applied to software and Lean Software Development and later Kanban were added to the mix. Now, if you want to go Agile, you have a great many choices: Not just about which method to use, but where to start, whether to go top-down or bottom-up, and what should be the scope of your effort.
It can be daunting. Let’s see if we can make it less so.
WHAT IS AGILE?
Let’s start by considering what is meant by “Agile.” Many people would tell you that Agile means building software in small steps (iterations), measuring the progress and health of the project in terms of developed software, and working in close contact with the customer to ensure that what is built is truly useful. This is what I would call “team agility” because its focus is on the team and how the team works. It is the most common form of agility in use at present. While it is very effective for many, it should not really be the goal you strive for.
The best measure of success – the real goal of our work – must focus on how responsive the business unit that the development organization serves can be. I call this “business agility.” It encompasses more than merely the team. Unfortunately, it is much harder to achieve. Business agility is the ability for a business (or business unit) to deliver increments of business value to their customers (for product companies) or the business side of the organization (for IT organizations). Business agility enables companies to respond quickly as needed when market conditions change, new technologies arise, or new ideas are developed.
Business agility is like having a car that is nimble, efficient, and goes where it needs to. Team agility is like having a finely tuned engine that enables the car to do whatever the driver wants. In other words, business agility is the real goal; team agility is a means to that end. Now it may be that in small enough organizations, focusing on the team alone may be adequate; however, in most organizations of size, trying to achieve business agility by focusing on the team is like trying to get a better performing car just by tuning and re-tuning the engine: it can help but you might see better results by improving the transmission or brakes.
POPULAR AGILE METHODS: SCRUM and XP
As I said, Scrum and now, to a lesser extent, eXtreme Programming, have been the most popular methods in the Agile movement. XP is rooted in development practices such as pair-programming, test-first, continuous integration, collective ownership and more. Scrum is primarily a process framework that exposes an organization’s impediments. Its underlying assumption is that if you can see what you are doing wrong, you can fix the problem. Scrum’s power is that you will discover problems quickly – in a matter of weeks. This is a vast improvement over waterfall methods. The challenge is that sometimes the problems that are exposed are such that the solutions are not clear.
Both methods use iterations (building in 1-4 week intervals) and self-organizing, cross-functional teams.
Scrum has gotten to be more popular for a few reasons. First, it is easier to start because the team doesn’t have to commit to the technical practices that are the core of XP. This level of change is too much for some teams to bear. Second, Scrum’s certification program has spawned scores of “Certified Scrum Trainers” (CSTs) who both teach Scrum and promote it. As a result, many in the industry have come to think that “going Agile” means “taking a CSM (Certified ScrumMaster) class and adopting Scrum.”
CHALLENGES IN THE AGILE WORLD
Scrum has grown virally. Now, the challenges are showing up. In fact, one of the originators of Scrum, Ken Schwaber, said in an interview with Agile Collab that
“75% of organizations using Scrum will not succeed in getting the benefits that they hope for from it.” 
There are many opinions about why this is the case. This article’s author posited several reasons including,
- Many problems facing development teams actually originate outside the team; for example, overloading teams by giving them too many projects at one time.
- Many large organizations have poor deployment methods that make it difficult to get software out the door. While Scrum may expose these impediments, they are difficult to solve and Scrum, in itself, does not give any insights on how to solve them.
- Many organizations have difficulty creating the cross-functional teams that Scrum requires to work. People with specialized skills, knowledge of legacy code or domain expertise are often required to be shared across teams, breaking the power of the Scrum model.
- Many teams that are new to Scrum have never been taught the principles of product development flow.
- While Scrum was originally designed for co-located teams, it is often necessary to use distributed teams.
Many Scrum aficionados claim that the real reason that organizations are not experiencing success with Scrum is that those organizations just don’t have the discipline or motivation necessary to solve their problems.
Regardless of the cause, the problem remains. To meet this challenge, two other Agile-related methods have sprung up: Lean Software Development and “A Virtual Kanban System for Software Engineering” (or ‘Kanban’ for short). Both of these methods directly address the problems that organizations are having with Scrum. It is why I started doing Lean over five years ago and Kanban about 3 years ago.
LEAN SOFTWARE DEVELOPMENT
Lean Software Development is founded on the understanding that the principles of Lean manufacturing and product development methods can apply to software development. Of course, the practices are different but the mindset, the way of thinking, is the same.
Its origins date back to the mid-90s with an article by Bob Charette. It became popularized with by Mary and Tom Poppendieck’s books, the first one, Lean Software Development, An Agile Toolkit, being published in 2003 (Poppendieck & Poppendieck, 2003). Lean Software Development is based on the notions of eliminating waste (any effort that is not of value to the customer), optimizing the whole (going from “concept to cash”), delivering fast, building quality in, respecting people, improving relentlessly and deferring commitment until you know what you need to do.
A second camp, so to speak, has sprung up around the work of Don Reinertsen. Reinertsen approaches Lean on the basis of appreciating the system that people are working in, fostering the skills of the people you have in that systems, and attending to time by seeing how work flows through the system. By “flow,” he means to see where delays occur or where large queues form.
Regardless of which way you prefer to approach Lean, it is useful to provide insights into how to solve problems both inside and outside of the development organization. Its model of flow (focusing on fewer, smaller things in your development pipeline to get value delivered quickly) suggests that one way to improve your software development value stream is to avoid overloading your development teams. When you consider how many development teams seem to thrash because they are doing too many things at once, you may intuitively get this concept.
Kanban is based both on Lean and the theory of constraints. It was created by David Anderson about five years ago and is achieving an upsurge in interest. Kanban is based on a few basic premises. The first is that requiring an organization to undergo a large change at one time in order to start being Agile may be counter-productive. Telling people they have to adopt new roles and work in a different way often creates fear in those being forced to change. They feel devalued as they are told their former methods of working are to be abandoned.
The first few years of the Agile movement saw Scrum adopted where teams already existed and the developers/testers/analysts wanted to change. Many going the Agile route no longer fit into this class – perhaps another reason for the difficulties encountered.
Many Agilists will tell you that the way to overcome this high amount of change is to hire a trainer and coach. However, an alternative approach may be to understake a smooth transition while starting down a road that gets you to your ultimate goal in a less disruptive manner.
The essence of Kanban is to start where you are and do three things:
- Make agreements with your stakeholders as to what your goals are and how many projects the developers will be working on at any one time.
- Create visibility into the development process by mapping its value stream. A “value stream” is the series of steps where an idea goes from concept to being defined to being built to being deployed to being used. Then have explicitly defined policies of how work moves through the value stream. This is extremely important because it enables management to see how their actions affect the team and because the discussions around these explicit policies greatly accelerate learning.
- Manage the amount of work in progress (WIP) being done at each step. In particular, the team (and management) needs to look for places where the work gets backed up and then figure out how to unblock things. This clarity provides insights into solving the impediments the team hits.
Corey Ladas incorporated Kanban to the Scrum framework to create a hybrid called “Scrumban.” This has been a useful method for helping Scrum teams to adopt Kanban methods.
ACHIEVING BUSINESS AGILITY: WHERE TO START
So, where do you start? It depends on where you are and where you want to go. My experience is that trying to start an Agile adoption through a team pilot project is not always best. Like that car’s engine, the team method may not be the problem. Even if it needs improving, you will always be better off by looking at the entire context within which software development is done and then choosing what to improve. Here are two recommendations:
- Begin by looking at the entire value stream. Where are the challenges, what needs to improve? This does not mean you are committing to changing more than the team, but doing so will provide insights that will ensure team progress translates to business progress, to business agility.
- Let the teams involved choose between Scrum and Kanban. They will intuitively know which is best for them. Part of respecting people means to allow them to choose how they do their work – within the context of the business, of course.
Considering the entire context is the difference between scaling agility and agility at scale. But that is a topic for another article.
AUTHOR: Alan Shalloway, CEO of NetObjectives. If you are interested in learning more about Kanban, Lean, Scrum, or XP, please visit the Net Objectives resources page at http://www.netobjectives.com/resources. You can also find a wealth of information on Lean and Kanban, as well as upcoming conferences, at http://www.leanssc.org and http://www.kanban101.com.
- Anderson, D. (2010). Kanban. Sequim, WA: Blue Hole Press .
- Ladas, C. (2009). Scrumban: Essays on Kanban Systems for Lean Software Development. Modus Cooperandi Press .
- Poppendieck, M., & Poppendieck, T. (2003). Lean Software Development: An Agile Toolkit. Addison-Wesley Professoinal.
- Reinertsen, D. (1997). Managing the design factory : a product developer’s toolkit. New York: Free Press.
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More than 2,000 project management professionals between January and March 2010 responded to a salary survey sponsored jointly by TenStep and ASPE-SDLC. This web seminar will present the findings. Four main areas will be covered: overall demographics, demographics specific to project management, salary details and salary analysis. You will learn if having your PMP increases your salary, if years of project management experience gives you a leg up, or if the industry you work in has an impact on what you get paid. Our goal is to provide you data to help you effectively and efficiently plan your career. Also, the data provided will allow managers to better understand the value of their project professionals in order to keep attrition low and production high.
I recently read the Global Knowledge/TechRepublic 2010 Salary Survey results, where they asked:
“What skill set will your company be looking to add in 2010?”
And although there were many technical skills listed as are normally expected – the #1 was Project Management with Business Analysis making a come back in the top 5. The reason they said was the need for organizations to acheive ROI via professional project planning and implementation.
I have even found that my clients are even doing ROI analysis – by doing “prove it to me” work after the project has completed to see if the project really delivered on what was outlined in the business plan that justified the work in the first place.
PMs still need to advance their status in Organizations:
According to an article on the Project Management Institute Web site, project managers still have to develop their
- people skills,
- organizational leadership, and
- individual professionalism.
It isn’t enough to pass the PMP exam. Team building, relationship building, team leadership -v- management and more are the skills organizations need us PMs to provide them. And the broader lifecycle experience you can offer, the more valuable and in-demand you are to them.
BA’s need “faster pace” skills:
This economy has made companies think through their business problems and solutions. Where the BA is playing the role of “liason among stakeholders” to gather requirements. And IIBA says there are 3 types of BAs:
- Enterprise BAs – who identify opportunities for business change & define the work to be done
- Transition BAs – who fine-tunes the plans
- Project BAs – who work on project teams that implement the changes
People are more than titles – our skills define us…
Due to the faster pace times that started in the 90′s – starting the need for Agile-Lean approaches to be used — I have found that many of my fellow “seasoned PMs” have all these skills and are playing one or more of these roles to help bring focus and value to the customer and business. Especially technical PM’s who have a business side to them – they not only can gather the requirements effectively, they also see the bigger picture of implementation. Hence they are helping bridge the customer needs for the implementation team…so Agile-Lean methods can be used to produce value to customers faster.
** To read the entire survey by Global Knowledge/TechRepublic, go here
I know that many of you are contractors/consultants like myself. So when I found a press release posted this week by Corp-Corp.com on the IT Consulting market [here], I just had to share and give IT PM’s and BA’s some hope for the coming year. Corp-Corp.com reports there was a steady growth in 2009 that will continue into 2010. A 4% growth to be exact.
With these types of reports I tend to focus on the obvious trends…
- PM & BA skills “combined” are in the TOP 5 demanded
– PM & BA skills total 9% of the total IT jobs hired in 2009
– The top 5 skill-sets hired make up over 50% of the IT jobs in 2009
- Demand for Project Management Skills
- …was highest from June to September of 2009
- Top States hiring PM’s are: CA, NJ, NY, TX, and Pennsylvania – way to go if you are in one of those states !
- Demand for Business Analyst Skills
- …was highest starting just a little before PM’s (this is not surprising since BA work will preceed PM work especially in the contracting market)
- Top States hiring BA’s are: CA, NJ, NY, TX, and Virginia – why VA -v- CA for PM’s? who knows?
- Top 10 states for consulting jobs are: CA, NJ, NY, TX, PA, IL, VA, MA, MN, GA
– California alone hires 13% of the PM’s and 14% of the BA’s in the USA
– All Top 5 states combined hire ~50% of the IT PM’s and BA’s in the USA.
** See the full report by Corp-Corp.com [here].
2010 brings with it multiple trends for Project Management. It is not surprising that many of these trends will help mature the world of project management as we know it today. Just as businesses must be flexible with market conditions – Project Management professionals and organizations must also adapt accordingly.
In talking to industry leaders in Project Management – several trends stand out.
Economic conditions have changed – Companies are changing – and project managers must understand these changes to be the leaders needed in 2010.