Communication Secrets for Challenging Conversations

Delivering tough messages, giving critical performance feedback, saying “no” to a client or supervisor—these are just some of the challenging conversations we all face in the workplace; and, as a leader, you’re directly impacted by your ability to communicate effectively. The business results you produce, the strength of your internal collaborations, the effectiveness of your corporate strategy, and the retention of your key employee talent, all depend on the skills you bring to communication and relationship management.

In this webinar, you will learn:

  • The three crucial elements of a conversation that will determine success or failure
  • A systematic process to prepare for your most challenging conversations
  • Four key skills for persuading and influencing others

Duration: 1 Hour / Credits: 1 PDU

About the Presenter: Michele Gravelle, MA, is a Trainer and Consultant for Corporate Education Group and Vision Quest Consulting. Michele is also the owner of Successful Conversations Now, and has over 20 years experience working with internationally-acclaimed thought leaders in the fields of negotiation, relationship management, and communication. Michele currently travels across the world delivering corporate training focused on helping individuals within organizations cultivate their leadership capabilities through developing personal mastery of their communication skills; in addition to all of this, Michele is a contributing author to the recently published book, “Enlightened Power: How Women Are Transforming the Path to Leadership,” and holds a BS in International Business and an MA in Psychology.

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